Wednesday, February 17, 2010

AdVerve - Episode 19 - Customer Service-O-Rama

On 3 For 3, we go off on Abbey Road, French Olympics, soy sauce, reality series mania, Dodge Charger ads and YouTube Disco. Then Kelly Eidson of Modea does Five Minutes With... which kicks off a discussion of the small agency digital divide around 33 minutes in. Then the headlining act comes onstage as we discuss Kevin Smith’s recent Southwest airlines fun. (Links below to the sequence of events.) We come out on his side of things and think Southwest is spinning things way too much and is wrong for reasons that the Southwest PR fanboy crowd ignore. Which then leads us into a discussion on the concept of customer service in Europe. And ice cream. Lots of ice cream.

Play the show now. (Or right-click to download directly.)

Subscribe via iTunes: Bill Green and Angela Natividad - AdVerve - AdVerve


00:00 – 1. Intro
03:25 – 2. 3 For 3
28:35 – 3. Five Minutes With... Kelly Eidson
33:50 – 4. Smaller is better
41:53 – 5. Kevin Smith’s Customer Service-O-Rama
1:02:41 – 6. Promo whores
1:03:07 – 7. Ice cream tipping etiquette
1:11:34 – 8. That’s a wrap...


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