On 3 For 3, we go off on Abbey Road, French Olympics, soy sauce, reality series mania, Dodge Charger ads and YouTube Disco. Then Kelly Eidson of Modea does Five Minutes With... which kicks off a discussion of the small agency digital divide around 33 minutes in. Then the headlining act comes onstage as we discuss Kevin Smith’s recent Southwest airlines fun. (Links below to the sequence of events.) We come out on his side of things and think Southwest is spinning things way too much and is wrong for reasons that the Southwest PR fanboy crowd ignore. Which then leads us into a discussion on the concept of customer service in Europe. And ice cream. Lots of ice cream.
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Topics:
00:00 – 1. Intro
03:25 – 2. 3 For 3
28:35 – 3. Five Minutes With... Kelly Eidson
33:50 – 4. Smaller is better
41:53 – 5. Kevin Smith’s Customer Service-O-Rama
1:02:41 – 6. Promo whores
1:03:07 – 7. Ice cream tipping etiquette
1:11:34 – 8. That’s a wrap...
Linkage:
- A) Kevin Smith’s original story. B) His initial smodcast after. C) Southwest’s follow-up blog post. D) Kevin’s rebuttal. E) Kevin’s final words. F) His smodcast with Natali (the woman passenger next to him).
- Abbey Road up for sale.
- Dove men’s bodywash commercial.
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