DO NOT ADJUST YOUR BLOG—WE ARE IN CONTROL.

We’ve done a little maintenance and now uploaded mp3 versions for all the shows to date. You might see a bunch of previous shows pop up again next time you check iTunes, but those are just the new mp3 versions. (Any existing mp4 versions will be left up for anyone who might have linked directly to them.) Also, each show can now be played directly in posts in addition to downloading them directly.  If you have any problems and clearing your cache/page refresh doesn’t work, just leave us a comment below, email us, or shout at us on Twitter.

Carry on.

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AdVerve - Episode 19 - Customer Service-O-Rama

On 3 For 3, we go off on Abbey Road, French Olympics, soy sauce, reality series mania, Dodge Charger ads and YouTube Disco. Then Kelly Eidson of Modea does Five Minutes With... which kicks off a discussion of the small agency digital divide around 33 minutes in. Then the headlining act comes onstage as we discuss Kevin Smith’s recent Southwest airlines fun. (Links below to the sequence of events.) We come out on his side of things and think Southwest is spinning things way too much and is wrong for reasons that the Southwest PR fanboy crowd ignore. Which then leads us into a discussion on the concept of customer service in Europe. And ice cream. Lots of ice cream.

Play the show now. (Or right-click to download directly.)

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Topics:

00:00 – 1. Intro
03:25 – 2. 3 For 3
28:35 – 3. Five Minutes With... Kelly Eidson
33:50 – 4. Smaller is better
41:53 – 5. Kevin Smith’s Customer Service-O-Rama
1:02:41 – 6. Promo whores
1:03:07 – 7. Ice cream tipping etiquette
1:11:34 – 8. That’s a wrap...

Linkage:

• A) Kevin Smith’s original story. B) His initial smodcast after. C) Southwest’s follow-up blog post. D) Kevin’s rebuttal. E) Kevin’s final words. F) His smodcast with Natali (the woman passenger next to him).
• Abbey Road up for sale.
•  Dove men’s bodywash commercial.

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AdVerve - The N Word

Do you really need more explanation? Hadji Williams helps us deconstruct John Mayergate and the cluelessness of those who wanna score what Mayer so descriptively called ... The N-pass?

Play the show now. (Or right-click to download directly.)

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Linkage:

• John Mayer Playboy interview, VH1 show and excerpts from Chappelle Show bit parts 1 & 2.
• Mayer’s subsequent Twitter apology. (Video apology.)
• Louis C.K. on Opie & Anthony, his origins and dating prefs show (Language NSFW).
• Jay Mohr on Opie & Anthony (Language NSFW).
• Questlove on Twitter.
• Alan Wolk in Ad Age and Gawker response.

Hadji’s website and Blogword info.

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(Image via allhiphop.com.)